ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Overview of Services



| Joel Rodriguez | Assistant Director of the Scientific Instrument Shop | 312-996-4383 |
| Hours: | Locations: |
| Machine Shop 6:30AM-5:00 PM M-F |
950 South Halsted Street |
|
Electronics Shop 9AM-5PM M & F |
Benjamin Goldberg Research Center (BGRC), |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Joel Rodriguez |
Assistant Director of the Scientific Instrument Shop
|
312-996-4383
|
jrodri39@uic.edu
|
Science & Engineering Laboratories - SE 1287
|
| Jakub Walkosz |
Sr. Lab Mechanic
|
312-996-4383
|
jwalko2@uic.edu
|
Science & Engineering Laboratories - SE 1287
|
| Thomas Bruzan |
Senior Lab Mechanic (Machinist)
|
312-996-4383
|
SIS@uic.edu
|
Science & Engineering Laboratories - SE 1287
|
| Wayne Sterling |
Electronics Engineering Assistant
|
312-996-7618
|
sterling@uic.edu
|
Benjamin Goldberg Research Center, LL16-20
|