ALERT

ATTENTION ⚠️

In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Friday, July 4th, 2025. We will resume regular U.S. support hours on Monday, July 7th, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

ALERT

Dear researchers,

We are pleased to announce three new Research Resources Center (RRC) core facilities as part of our infrastructure for researchers within UIC and partner institutions. These new cores include the UIC Biorepository Core, Metabolic Phenotyping Core and Spatial and Genome Technologies Core. Each is led by a talented scientific director and faculty advisor, allowing researchers access to the most innovative tools and expertise for their research.

Recent economic and federal policy changes have introduced new challenges for university core facilities across the country. These have led to increased expenses and updated cost accounting calculations per university regulations. These new rates will take effect on July 1st, 2025, and will be reflected on the iLab and RRC websites. New service requests submitted on or after this date will be charged the new rates. Our RRC team remains ready to support investigators in finding the most cost-effective and impactful tools to meet their research needs during this period of change and in the future.

Finally, thank you for the crucial work you do to carry out successful research. The RRC remains committed to providing high quality services through the acquisition of new instruments, timely services and the expertise of our dedicated staff.

If you have any questions or concerns, please feel free to contact us at rrcinfo@uic.edu.

• Erin Gaynor | Assistant Vice Chancellor For Research
• Balaji Ganesh, PhD | Associate Director, Research Resources Center, Biomedical Research Division
• Hyun Lee, PhD | Associate Director, Research Resources Center, Basic Sciences & Engineering Division

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